The Work Doesn’t Stop at Launch. Neither Do We.
Whether it's fixing bugs, applying security patches and updates, or making minor design changes, our support and maintenance services are designed for the often-overlooked but critical non-active phase of a project. This isn’t filler work – it’s the foundation of lasting digital impact.
3 x
Increase in conversion rate on a nonprofit registration form after ongoing UX refinement
72 %
Peak daily traffic for a global education program through continuous optimization
57 %
Average engagement time for an international nonprofit through performance tuning
Support that handles the unseen but essential
The real test of a web app isn’t how it looks at launch – it’s how well it holds up over time. We take care of the quiet, ongoing tasks that keep things stable, secure, and evolving. It’s not the most glamorous work, but it’s the kind that makes everything else possible.
The type of work changes, but the commitment doesn’t
Why clients stay with us – and switch to us
Ongoing Commitment
Many agencies fade after go-live. We remain engaged – providing steady support, regular check-ins, and a commitment to the success of your platform over time.
Full Transparency
Clarity builds trust. Using our internal tool, Timely, we log and share every hour spent – so you always know where your time is going and how it’s making a difference.
Structured Responsiveness
Our tiered support system ensures that every request – from critical bugs to UI tweaks – is prioritized and addressed with care, clarity, and a real person behind every response.
Flexible Start
You don’t need a huge contract to work with us. Many of our longest partnerships began with a few hours of support – and grew from trust, not pressure.
3 X
Faster content management for a university program after backend support and CMS refinement
50 %
Reduction in support tickets for a nonprofit following proactive bug fixes and system clean-up
2 x
Conversions for an educational nonprofit through continuous UX and performance improvements
Our technology portfolio is constantly expanding
Platforms
Frameworks
Answers to the questions you’re already asking – or will be soon
We’ve helped partners, from startups to Fortune 500s, achieve their goals. Their feedback is our greatest reward!
Testimonials
Throughout the migration process and beyond, Five Jars has been responsive to our needs.
Five Jars provided training documents and hosted an online training session to bring us up to speed and teach us how to use our new CMS. They provided rapid support and gave us multiple communication channels, so that we can use the tools that are most convenient for us. I look forward to working with the Five Jars team as we continue to refine our website.
Amy Kirst
Director of Marketing, George Washington's Mount Vernon, The Mount Vernon Ladies' Association
Their care and effort in the project most impressed us.
It was clear this wasn't just a project to check a box. Instead, they approached the project with an attitude that our success was their success. They were just as invested in the outcome as we were.
Jim Paro
Owner, The Paro Consulting Group
Their technical expertise and organized methods made the process smooth from start to finish.
Continuing to work with Five Jars on the ISSUE website has been a seamless and highly professional experience. Their team was responsive and efficient, helping us implement key enhancements that improved functionality and advanced user experience.
Sylver Wallace
Communications Director, ISSUE Project Room
Automation that gives time back to what matters most – people.
We’re incredibly proud of this partnership and grateful for the ongoing collaboration with Five Jars. Our project exemplifies how smart systems can support human connection – and we’re excited for what’s next.
Mike Dini
Director of Communications and Marketing, The Neon Museum