Support

Support tailored to your needs. Five Jars offers support services matching your requirements and acts transparently.

Five Jars creates a support structure tailored to your unique requirements. We see ourselves as long-term partners and keep our processes transparent and efficient. Together we create an environment which allows you to thrive, and which reduces your downtime to an absolute minimum.

We see ourselves as partners rather than service providers. Five Jars emphasizes long-term collaborations when it comes to support agreements. While never locking any of our customers into a long-term contract, we nevertheless are convinced that a steady support structure will ultimately allow you to thrive. Together with you, we’ll develop an audit and maintenance schedule which integrates your unique peak times and requirements to accommodate your goals in the most efficient manner. We advocate for transparency by living it.

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Five Jars Support Requirements

Minimizing negative impact

Every interruption to your web presence ultimately results in lost business opportunity and, foremost, negative user experience. While keeping your website secure and up to date is of utmost importance, we also understand the desire to minimize this downtime to the absolute minimum. Five Jars proposes maintenance schedules based on your users’ habits. We plan around your business to avoid any revenue losses. If there is an emergency, our developers are ready to jump in and reduce the down time by taking immediate action to solve the problem.

Clear communication

Support is a worrisome part of any business. Five Jars reduces the challenges by following clear and straight-forward communication protocols as well as by shortening feedback loops. This allows us to update ourselves and our customers on upcoming updates and potential challenges well ahead of time.

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Clear communication

Budgeting as centerpiece

With decreasing margins, many industries are required to follow tight budgeting. We here at Five Jars understand this requirement and inform transparently about expectations and the current level of available budget. We are convinced that by adequately estimating the expected support costs, we contribute to a stable strategic planning for our customers.

Identifying your opportunities

Besides the ongoing audit and maintenance of your website, we continually evaluate potential opportunities for your business and propose their integration if seen favorably. Five Jars offers its extensive expertise and first-hand knowledge to allow our customers to grow and retain their competitive advantage in the long run.

Maintaining a backlog

Our developers maintain a unique backlog to create a roadmap of required updates and new opportunities for your project. On a regular basis, our developers will prioritize the most important tasks together with you to align the next steps accordingly. During these meetings, Five Jars further proposes additional opportunities for growth if recognized. Eventually, our transparent backlog method enables a clear and efficient collaboration between you and our developers.

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Five Jars Backlog

Our support services

Five Jars’ support services are tailored to your actual needs rather than to what is the most profitable for us. We embody transparency and everything we propose will be a necessity and nothing more. We believe in partnership.

Platform upgrades
Security upgrades
Bug fixes and improvements
Website monitoring
Personal support
Regular checks of your website and its proper functioning
Support in using all functionality
Ongoing website testing to ensure functionality after browser updates
Content management support
Analytics support

As said, we see ourselves as partners – and we prove that with everything we do. Become our newest partner and allow us to support you in the most agile and transparent way possible. Tell us your requirements and we will showcase the optimal support solution for your online presence. Together ahead.

Support Case Studies

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Montana NSF EPSCoR cover image

Montana University NSF EPSCoR

Drupal-based website design and technical upgrade for an interdisciplinary research and education organization

The core mission behind Montana NSF EPSCoR is to impact the capacity and competitiveness of science and engineering research across the Montana University System. To successfully move toward its goals and engage multiple audiences online, the organization needed both a visual website refresh and an update to the underlying CMS. Five Jars

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CCDC

Catholic Charities of the Archdiocese of Washington

A comprehensive WordPress website revamp for an improved user experience and simplified content management

Catholic Charities D.C., the biggest independent social services agency in the Washington D.C. region, delivers essential services to those in need. The organization needed a significant overhaul of its website to address various issues related to design consistency, usability, and a functionally limited admin panel. With our assistance, the team

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University of Rochesterʼs Warner School of Education

University of Rochesterʼs Warner School of Education

Transforming user experiences for content creators and website visitors by migrating from a legacy CMS to Drupal

The Warner School of Education is a place where research, scholarship, and practice meet in one place. Due to an outdated CMS, the editorial team could not work effectively or ensure a smooth user experience. They approached Five Jars with the request to improve their internal content management processes and help different user groups access

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Issue project room - case background

ISSUE Project Room

Drupal-based website reboot for performing arts nonprofit aimed to overcome tech limitations and improve security and operation

Five Jars worked closely with ISSUE Project Room to launch a new website on Drupal. Our team performed multiple tech audits, developed a comprehensive migration plan, and executed the migration of all the content, assets, and user profiles from the old Drupal-7-based site. We also transferred its hosting to a new provider and ensured a smooth

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Case background image

Broadening the mobile experience for the YMCA of the North members

Adopting Ionic Portals technology to integrate web-based features into native iOS and Android mobile apps via a single codebase

The YMCA of the North team aimed to expand its mobile presence and offer members access to virtual and on-demand programs via mobile. For this, the web application's functionality was to be integrated into the native mobile applications. Our team, responsible for selecting an optimal engineering strategy, brought this idea to life. We offered the

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Mount Vernon case study

George Washington’s Mount Vernon

A large website extension project which affects millions of people annually

George Washington’s Mount Vernon is the most popular historic estate in the United States with more than 85 million people having visited the estate since 1860. Five Jars has been collaborating with Mount Vernon since 2018 and is responsible for the digital advancement of the web environment. Together with our client, we create a user experience

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