Support
Five Jars creates a support structure tailored to your unique requirements. We see ourselves as long-term partners and keep our processes transparent and efficient. Together we create an environment which allows you to thrive, and which reduces your downtime to an absolute minimum.
We see ourselves as partners rather than service providers. Five Jars emphasizes long-term collaborations when it comes to support agreements. While never locking any of our customers into a long-term contract, we nevertheless are convinced that a steady support structure will ultimately allow you to thrive. Together with you, we’ll develop an audit and maintenance schedule which integrates your unique peak times and requirements to accommodate your goals in the most efficient manner. We advocate for transparency by living it.
Minimizing negative impact
Every interruption to your web presence ultimately results in lost business opportunity and, foremost, negative user experience. While keeping your website secure and up to date is of utmost importance, we also understand the desire to minimize this downtime to the absolute minimum. Five Jars proposes maintenance schedules based on your users’ habits. We plan around your business to avoid any revenue losses. If there is an emergency, our developers are ready to jump in and reduce the down time by taking immediate action to solve the problem.
Clear communication
Support is a worrisome part of any business. Five Jars reduces the challenges by following clear and straight-forward communication protocols as well as by shortening feedback loops. This allows us to update ourselves and our customers on upcoming updates and potential challenges well ahead of time.
Budgeting as centerpiece
With decreasing margins, many industries are required to follow tight budgeting. We here at Five Jars understand this requirement and inform transparently about expectations and the current level of available budget. We are convinced that by adequately estimating the expected support costs, we contribute to a stable strategic planning for our customers.
Identifying your opportunities
Besides the ongoing audit and maintenance of your website, we continually evaluate potential opportunities for your business and propose their integration if seen favorably. Five Jars offers its extensive expertise and first-hand knowledge to allow our customers to grow and retain their competitive advantage in the long run.
Maintaining a backlog
Our developers maintain a unique backlog to create a roadmap of required updates and new opportunities for your project. On a regular basis, our developers will prioritize the most important tasks together with you to align the next steps accordingly. During these meetings, Five Jars further proposes additional opportunities for growth if recognized. Eventually, our transparent backlog method enables a clear and efficient collaboration between you and our developers.
Our support services
Five Jars’ support services are tailored to your actual needs rather than to what is the most profitable for us. We embody transparency and everything we propose will be a necessity and nothing more. We believe in partnership.
As said, we see ourselves as partners – and we prove that with everything we do. Become our newest partner and allow us to support you in the most agile and transparent way possible. Tell us your requirements and we will showcase the optimal support solution for your online presence. Together ahead.
Support Case Studies
George Washington’s Mount Vernon
Since 2018 we’ve been partnering with the team at George Washington's Mount Vernon to continuously innovate their online presence. We started our collaboration by completely overhauling their ticketing system, revamping the video portal from the ground up, and executing a major migration of their content-rich website. As their trusted Drupal expert
Catholic Charities of the Archdiocese of Washington
Catholic Charities D.C., the biggest independent social services agency in the Washington D.C. region, delivers essential services to those in need. The organization needed a significant overhaul of its website to address various issues related to design consistency, usability, and a functionally limited admin panel. With our assistance, the team
University of Rochesterʼs Warner School of Education
The Warner School of Education is a place where research, scholarship, and practice meet in one place. Due to an outdated CMS, the editorial team could not work effectively or ensure a smooth user experience. They approached Five Jars with the request to improve their internal content management processes and help different user groups access
YMCA of the North
In order to delight customers, increase impact and grow their organization, YMCA of the North hired Five Jars to carry out necessary development work as well as improve the user experience across its online presence. Five Jars evaluated the required steps and kicked the project off with a diverse project team.
Sterne, Kessler, Goldstein & Fox
The team at Sterne Kessler initiated a website revamp long ago but couldn't find a reliable partner that would help bring this idea to reality. They turned to Five Jars to improve the user experience on the website, add visual refreshments and consistency to the design strategy, and finally launch the project. We ensured the new site version was
ISSUE Project Room
Five Jars worked closely with ISSUE Project Room to launch a new website on Drupal. Our team performed multiple tech audits, developed a comprehensive migration plan, and executed the migration of all the content, assets, and user profiles from the old Drupal-7-based site. We also transferred its hosting to a new provider and ensured a smooth
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